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NIS for Underwriting & Sales NIS for Claims & Assistance

What is NIS?

THE ALL-IN-ONE INSURANCE SOFTWARE SOLUTION

Comprehensive end to end insurance solution

Underwriting, policy administration, assistance and claims handling are all supported on the same comprehensive application

Industry leading modular design

Individual software modules available to support every participant in the market

Standard Integrations

NIS offers standard integrations to credit card and payment providers, EDIs, B2C websites, mobile applications and medical underwriting platforms

Integrated communications

NIS supports seamless branded document, email and SMS production, distribution and storage

Flexible distribution models

Software and services available through licensing and SaaS implementations

Bringing innovation to growing industries

NIS has been working with industry leaders for the past 15 years to roll out solutions on the forefront of travel, expatriate and health insurance technology

Supporting the leading players in the insurance industry

Our clients include...

A trusted partner

NIS IS 'AAA' RATED AND PARTNERS WITH THE WORLD'S LEADING PROVIDERS.

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Berkley

vetsureSmall

THE CHALLENGE

Insourcing the Vetsure sales and administration systems, including deployment of call centre screens, full cycle Pet insurance product, B2C websites for 5 brands, Vet Portals, integrated payments, integration to third party claims system, and data migration from legacy system.

THE SOLUTION

The solution is built on the standard NIS platform with fully responsive quote and buy websites developed on NIS web services. The core system holds full cycle single and multi-pet products with flexible cover/add-on selection, automated drop-out tracking and payment via card and direct debit, plus a full suite of documentation and email communication templates. Customers have a secure policy area on the website to view cover levels and download documents. A secure portal allow Vet clinics can upload leads and track the status of existing policies with call-back tasking and multi-criteria search functionality.

aigLogo

THE CLIENT

American International Group, Inc. (AIG) is a leading international insurance organization, serving customers in more than 100 countries and jurisdictions.  AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. AIG’s Danish office offer Travel Insurance, Expat Medical Insurance, Kidnap & ransom Insurance and customised commercial lines property products and services.

THE PROJECT

Complete replacement of the AIG Nordic (DK, SE, NO, FI) B2B and B2C sales solution using NIS’s web-based product builder, underwriting and rating platform.

THE SOLUTION

A new distribution platform for affinity partners. Installation utilises the complete NIS WebAgent sales solution for quoting and issuing policies (with risk questions and premiums calculated), automatic renewals and detail reporting output, for multiple products.

THE RESULT

All policy management tasks that were previously manual are now automated and adding new products now takes days. This has meant a huge increase in efficiency and AIG are now considering rolling out to all offices across EMEA region.

caa1

THE CHALLENGE

CAASCO was going to begin underwriting their travel insurance business and rolling it out through their pre-existing distribution network. They needed a system that could provide underwriting and product building capabilities with integrated sales channel management. This project also included integrations to third-party payment providers, EDWs, document management systems and pre-existing distribution platforms.

THE SOLUTION

NIS implemented the WebAgent Sales solution which consolidated client management, quote/issue workflows, premium and payment collection, policy fulfilment, and sales reporting onto one cohesive platform and rolled this out across all sales channels, including B2C, call centre and sales agents.

ecis

THE CHALLENGE

The project had 2 main objectives. Firstly to move ECIS from several old legacy systems on to a single platform covering all business and operational requirements. Secondly, release a new online web portal to enable employers to manage all of their employee benefits in one place.

THE SOLUTION

The ECIS solution uses the standard NIS Policy and Claims administration platforms for a suite of employee benefits products and a customer website developed on the NIS API. NIS Bulk Processes give ECIS users the ability to renew policies, send customer communications, process monthly direct debits, process weekly sick-pay claim payments, and handle seasonal holiday pay transactions, through a queued workflow system. These processes replace hundreds of hours of manual tasks each month. The claims administration system is used for handling claims which are automated to a high degree to reduce user touch points. The Employer Portal website allows designated employer staff members to securely access and edit information about their employees and allows policy holders to notify ECIS about sickness claims for their staff, including the ability to upload supporting documentation to support the claims.

globalExcel

THE CHALLENGE

Replacing an old legacy built claims management software and introducing workflow optimization for better claims flow and through-output. The project also included a full migration with active and old claims including all documents and financial transactions.

THE SOLUTION

NIS configured the standard GoTrex Claims solution for all business processes related to document management, payments, workflow handling and adjudication, built integrations to third party platforms and managed the migration of historical claims data onto the GoTrex standard software package.

Willis

THE CLIENT

Willis is a leading global risk advisor, insurance and reinsurance broker with 18,000 staff in 400 offices worldwide

THE PROJECT

Automated gadget insurance and claims solution

THE SOLUTION

Nordic Insurance Software (NIS) delivered a complete Azure-based solution for integrating store-bought insurance and self-service robot-driven claim handling with a total delivery time of six weeks.

The solution was designed in co-operation with the customer and automatically orchestrates input and actions from consumer, claims staff, the insurer, retail chain and repair partner. The solution is built on the standard NIS platform with a retail-labelled consumer portal running inside the retailer’s website, and with web service integrations entering directly into the repair shop for instant on-line case management.

Willis manages the scheme on behalf of an insurer and a major national retail chain. The scheme has the purpose of increasing consumer loyalty via safety packages sold as part of the mobile subscription service.

Software robotics is scalable and handles communication between parties, financial registrations, case management and decision making within configurable limits.

The robotic engine allows human interaction anywhere in the process flows and is able to resume full automation after both planned and unplanned intervention.

Nordic Insurance Software has based the solution on the Microsoft SQL server and SSRS with an open API created on the .Net platform. The open structure makes it possible to create and deliver information to relevant parties with the desired information detail level.

THE RESULT

Because so many participants are involved in the processes, it has been an advantage to use the Azure platform as a focal point for everyone’s efforts. The platform has also been an important factor in achieving a delivery time of six weeks from project definition to live delivery.

The solution ensures consistency and punctuality for the consumer, resulting in a high quality service experience. At the same time, the major part of manual repetitive work has been automated, leading to labour savings and oversight reduction.

 

THE CHALLENGE

Zurich was searching for an all-encompassing, end-to-end B2B & B2C cloud (SaaS) solution for Zurich Global’s Travel Insurance offering. The solution should be quick to implement, flexible enough to allow for easy expansion into additional markets, robust enough to support considerable sales and claims volumes and have the ability to add a range of new products rapidly.

THE SOLUTION

NIS standard tools were used for both policy administration and claims/assistance across multiple global and local distribution channels, used by both internal and external entities. NIS Webservices technology was used to create all public fronting web environments.